Velaro, the leading online click-to-chat and click-to-call software provider, was rated the #1 live chat service in an independent review by Top Ten Reviews. Velaro’s service, which directly increases a web site’s ability to convert browsers in to buyers, won the gold award for best live chat software provider.

Most notable in achieving the #1 spot are Velaro’s standout features, which include rich customization, comprehensive reporting, co-browsing with form fill, advanced marketing with sales rules, and extensive out of the box integration with popular e-commerce products like NetSuite, Sugar CRM, Email Center Pro, Aptela, and Twilio.  “We liked the great flexibility, customization and integration abilities offered by Velaro live chat services,” says Top Ten Reviews.  “Velaro takes the time to assess a client’s needs and provides exactly what they’re looking for: an increase in sales.  Implementing the software allows for customer interaction, and that means a direct opportunity to convert a browser to a buyer. Only about one percent of online shoppers make a purchase. Compare that with the fact that more than 20% of shoppers who chat will convert to a sale.  What’s more is that 25% of chatters end up buying more items during the transaction. Good business sense, right? If you need more proof, Velaro will give that to you, too.  They offer access to monthly reports outlining sales, tracking conversions and providing insight into customer behavior online (and these are provided in a multitude of formats for your convenience). ”

Curtis Blair, Vice President, Channel and Partner Alliances for DirectPointe, discusses his choice of Velaro “I led our team in a very thorough selection process with specific features and capabilities.  We evaluated the top chat providers and found ourselves most satisfied with Velaro’s offering.  Velaro provided the best overall sales experience, the most feature-rich demo, sufficient time to review the product, and customized training that matched the varying level of our team members.  I would recommend Velaro to any business that is looking to extend their reach to and share of the market they are targeting.”

Velaro President Alex Bloom commented on the review. “This review focuses on very important aspects for internet retailers.  We are pleased Top Ten Reviews underlines the necessity of not only leveraging a top click-to-chat service to increase online sales, but how critical it is to use one that seamlessly integrates with retailers existing applications.  We align ourselves with other best of breed product leaders to offer the best experience for retailers and their customers.  From CRM and Analytics integration out of the box, to customizable shopping cart integration to fit every online retailer, we provide the means to bring it all together for today’s E-commerce merchant.”

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat conversions. Velaro won independently rated live chat awards in ‘05, ‘06, ‘08, and ‘09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, Improvements Direct, Skillsoft, and Epicor. For more information about Velaro’s products, visit http://www.velaro.com/toptenreview

About DirectPointe

Direct Pointe, Inc. (DirectPointe) is a Utah-based Managed IT Service Provider offering a full suite of managed IT services to both businesses and now individuals. DirectPointe commenced operations in March of 2000 and has consistently grown its client base.  For more information, visit: http://directpointe.com/

About Top Ten Reviews

TopTenREVIEWS gives you the information you need to make a smart purchase. We make a recommendation for the best product in each category. Through our side-by-side comparison charts, news, articles, and videos we simplify the buying process for consumers.  For more information, visit: http://www.toptenreviews.com

Baltimore, MD and Eugene, OR, 12th June 2009 – Velaro and Palo Alto Software announced today an integration between Velaro’s award-winning click-to-chat Software as a Service (Saas), and Palo Alto Software’s Email Center Pro, a Web 2.0 Software as a Service email management tool.

“This partnership helps bring incredible value to online businesses allowing them to streamline their vital sales and support information. Velaro and Palo Alto Software are both best-of-breed providers, in click-to-chat and email management respectively,” said Alex Bloom, President of Velaro. “We’ve seen other click-to-chat providers attempt to build their own email solution and it’s never pretty. Rather than go outside our area of expertise we choose to establish out of the box integrations with leading vendors who specialize in their field. With the Email Center Pro integration, customers are now able to seamlessly manage their email from within the Velaro Desktop Agent.”

“We teamed up with Velaro because we’ve seen over the years that having live operators on our website is a critical component to a great customer experience. Velaro fits seamlessly into Email Center Pro’s mission of exceptional customer service.” says Sabrina Parsons, CEO of Palo Alto Software.

Velaro and Palo Alto Software will be attending the Internet Retailer Conference & Exhibition in Boston, Massachusetts at the Boston Exhibition & Convention Center from the 15th to the 17th of June showcasing their integrated solution. You can visit them at booth #701.

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat conversions. Velaro won independently rated live chat awards in ‘05, ‘06, ‘08, and ‘09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG, Blue Cross Blue Shield, MarketStar, Experian, Herbalife, Toro, Improvements Direct, Skillsoft, and Epicor. For more information about Velaro’s products, visit http://www.velaro.com/

About Palo Alto Software, Inc.


Palo Alto Software, Inc. develops, publishes, and markets software products for use with personal computers. Business Plan Pro is the best selling business-planning software in the U.S. retail market, according to NPD Intelect. Palo Alto Software’s marketing-planning product is Marketing Plan Pro powered by Duct Tape Marketing. This combined product line offers “know-how” solutions that have made Palo Alto Software the market leader in its category.

Palo Alto Software was founded in 1988 and is a privately-owned corporation based in Eugene, Oregon. For more information about Palo Alto Software products, visit, www.paloalto.com

Velaro, the multi-award winning live help provider, today announced that the company will host a free live webinar, “Take Back Your Customers this Holiday Season ” on September 23.

As consumers pull back spending, holiday sales are expected to grow at the slowest rate since 2001. The hour-long webinar focuses on how E-commerce merchants need to interact with customers at critical conversion points. During the free webinar the e-commerce experts at Bluegrass Promotional Marketing will provide tips on increasing cross-sell and up-sell rates by enabling sales teams to push relevant, timely and personalized offers to the right customer at the right time.

“E-commerce companies are realizing that pushing one-way information through a static web site just doesn’t cut it in today’s Web 2.0 world. They’re losing customers to competitors who have live help tools in their arsenal,” Joshua Palmer of Bluegrass Promotional Marketing.


“Our webinar will show online retailers how to interact with customers at critical times in the sales process,” Alex Bloom, President of Velaro, continues, ” From initiating a chat session with idle customers, to enabling rules based coupon offers for high-value visitors at critical purchase points. Online retailers must have well thought out engagement processes to compete in today’s marketplace.”

Following are details on the free webinar:

Take Back Your Customers this Holiday Season

Date/Time: Tuesday, 23 September, 2008 / 2:00pm Eastern
Speakers: Alex Bloom, Velaro. Joshua Palmer, Bluegrass Promotional Marketing

Description: Do not lose another customer to a competitor who has implemented a live help solution. Consumers expect their online shopping experience to provide the same or better benefits as shopping in the store. If they have questions, retailers need to have the ability to chat with them immediately. If web site visitors need help with their shopping carts they will abandon at a higher rate unless the retailer enables such technologies as live chat, rules based content targeting and co-browsing.. This free webinar focuses on showing E-commerce merchants how to interact with their web site visitors in real-time.

To register, go to: http://www.velaro.com/webinar/?cid=238

About Bluegrass Promotional Marketing
Founded in 1995, Bluegrass Promotional Marketing is a full-service promotional marketing firm and a leader in the promotional products industry. Over the last decade we have grown from a start-up company to one with revenues in excess of $20 million.

Bluegrass’ corporate headquarters are located in Charlotte, North Carolina and supported by three strategically located branch offices in Denver, Houston, and Seattle. Additional market coverage includes: Chicago, Louisville, Nashville, New York, Raleigh, San Jose and St. Louis.

About Velaro
Velaro is the solution of choice for leading companies such as LG, T-Mobile, Toro, Improvements Direct, Skillsoft, American Bath Factory, Taylor Corporation, Experian, Epicor, and Livemercial. For more information about Velaro’s online conversion management solution, visit http://www.velaro.com/webinar/?cid=238

VELARO’S NEW LIVE CHAT FOR NETSUITE EXPANDS CRM FUNCTIONALITY FOR CUSTOMER SERVICE AND SUPPORT

Powered by the NetSuite Business Operating System (NS-BOS), Live Chat Integration with NetSuite Enables Real-Time Service and Support Processes

Velaro, Inc., a leading provider of live help for increasing sales, today announced the release of Live Chat for NetSuite. This new version of the company’s live chat software features tight integration with the NetSuite on-demand business management suite and takes full advantage of NetSuite’s powerful ability to present a 360-degree view of customer information by leveraging core functionality in CRM, ERP and Ecommerce. Live Chat for NetSuite provides key benefits to businesses including: real-time visibility to all customer data; accurate and error-free documentation of customer support notes; and elimination of transferring data from one application to another, thus saving time and money. For more information about Live Chat for NetSuite from Velaro, visit www.velaro.com/netsuite.

The integration of live chat and NetSuite was accomplished using the NetSuite Business Operating System (NS-BOS), a rich set of development and testing tools that enable ISVs to create new applications and whole vertical solutions using NetSuite’s core functionality across the complete business process lifecycle. By building on and extending the core of NetSuite, NS-BOS increases ISVs’ speed-to-market; developers can focus on their unique differentiation rather than spending time on core functionality that NetSuite already provides.

A wide range of sales and customer service and support processes benefit from Velaro’s Live Chat for NetSuite with real-time lead and case creation from chat sessions, as well as the automation of another significant customer touch point. For example, Live Chat for NetSuite allows customers to search for or create NetSuite leads and cases in real-time while being in a Velaro live chat session. Upon completion of the chat, each transcript is automatically attached and archived to the associated NetSuite records.

“Velaro’s live chat integration is another great example of the power of NS-BOS,” said Mini Peiris, Vice President of Product Marketing at NetSuite. “Thanks to the SuiteTalk Web Services layer of NS-BOS, Velaro has been able to incorporate a valuable customer touch point within NetSuite, making it easy for NetSuite users to tap into a sales and service channel that is growing in popularity.”

Live Chat for NetSuite Streamlines Sales Process for Mindjet
Mindjet, a valued customer to both Velaro and NetSuite, makes software to help people visualize and use information. The company’s flagship product, MindManager, is used globally by 85 of the Fortune 100 companies and more than 50 percent of the Global 2000. Mindjet’s products center around the idea that individuals and teams should be able to work smarter, think creatively, and save time every day. With Live Chat for NetSuite from Velaro, Mindjet no longer has to run both NetSuite and Velaro’s Desktop Application independently.

“Velaro’s NetSuite integration makes everyday tasks for my sales team easier than ever, allowing for an increase in lead conversion numbers,” said Kollin Hutchison, Director of Customer Support, Mindjet. “All critical customer information is now associated with the appropriate record within NetSuite and readily accessible by my entire staff.”

“Velaro’s new NetSuite integration eliminates unnecessary steps in sales and service processes,” said Alex Bloom, President of Velaro. “And instead of having customer information stored in separate disparate systems, or having online agents manually move critical information between systems, Velaro does it for them. Building the integration with NetSuite was facilitated by the flexibility and depth of the NS-BOS platform which allows Velaro to easily tap into the core NetSuite sales and service objects.”

About Velaro, Inc.
Velaro, Inc., founded in 2000, is a leader of online conversion management. Velaro’s unique Software as a Service solution converts website visitors into customers. Velaro’s product suite intelligently learns, engages and reacts to customers. This makes Velaro a choice solution for leading B2B and B2C companies. For more information please visit www.velaro.com

For more information about NetSuite Inc., please visit www.netsuite.com.

NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.

Blue Sky Factory today announced that the company has partnered with Velaro Inc. to integrate Livefluence chat technology into email marketing campaigns.

Blue Sky Factory (www.blueskyfactory.com), one of today’s leading email marketing service providers, today announced that the company has partnered with Velaro Inc. (www.livefluence.com/bsf/), a leading software-as-a-service company and provider of online conversion solutions for increasing e-commerce sales, to integrate Livefluence chat technology into email marketing campaigns, making the power of communicating with opt-in consumers via their inbox a more interactive, personalized experience.

By integrating Livefluence functionality into Publicaster™, Blue Sky Factory will offer clients an unparalleled ability to deliver live chat features within email creative, allowing businesses to engage online visitors in real-time and create a lasting connection with them at the most critical of times. Livefluence’s live chat technology offers businesses an ideal chat solution as recipients, direct from their email client, can access live chat features without having to install any special programs such as Java or applets.

“Livefluence, as a technology, takes a revolutionary look at online conversions by focusing on the three aspects that effect online businesses the most: learning, engaging and reacting to core consumers,” said Alex Bloom, president of Velaro. “By deploying our Livefluence live chat features into their Publicaster application, Blue Sky Factory is not only helping their clients to increase online conversions, but also to learn more about what excites their target customers.”.

“Engaging the right visitor at the right time is the most critical piece of today’s email marketing puzzle,” said Greg Cangialosi, Blue Sky Factory president. “Essentially, by adding Livefluence technology to our client’s email marketing campaigns, we are enabling our clients to not only send targeted, highly effective HTML creative to the inbox of key constituents, but also to directly communicate with customers, on demand, to help increase sales.”

The Livefluence technology, powered by Velaro, will be available to Blue Sky Factory clients this summer, in conjunction with the company’s pending release of Publicaster version 7.0.

About Velaro

As a leader in e-commerce software-as-a-service solutions, Velaro helps thousands of companies worldwide improve their online conversion rates every year. Founded in 2000, Velaro, Inc. provides online conversion solutions including content targeting, live chat, customer segmentation, and multi-step analytics that bring consumers and businesses closer together.

With 99.98% uptime guaranteed, Velaro’s Livefluence is proven to increase online conversion rates and reduce customer support costs. This makes Velaro the solution of choice for leading companies such as LG, T-Mobile, Toro, Improvements Direct, Skillsoft, American Bath Factory, Mayo Health Clinic, Epicor, and Livemercial. For more information about Velaro’s online conversion management solution, visit www.livefluence.com/bsf/.

About Blue Sky Factory
Established in 2001, Blue Sky Factory, Inc is an industry leading email service provider providing targeted, measurable tools and services to leverage the power of the Email communications channel. The company is the developer of Publicaster™, a web-based, self-service email marketing application that allows companies to create fully customizable email marketing campaigns. In addition, the company assists its clients with optimal deliverability rates and database optimization. Currently, market leaders such as Signature Networks, Improv Comedy Clubs, TIG Global, The National Trademark Association, Texas Instruments, RMG Connect and Weber Shandwick Worldwide are taking advantage of Blue Sky Factory’s technologies. In addition to its Baltimore headquarters, Blue Sky Factory currently has offices in Boston, Massachusetts; Charlotte, North Carolina; and just outside of Manhattan in Hoboken, New Jersey. For more information, visit www.blueskyfactory.com or www.publicaster.com.

Velaro Launches Livefluence Baltimore, MD (PRWEB) May 5, 2008 –Velaro Inc., a leading software-as-a-Service company and provider of online conversion solutions for increasing e-commerce sales, announced today the launch of Livefluence. Velaro will be hosting a Live Webinar on May 20th (link to registration page) to introduce Livefluence publicly.

Livefluence takes a revolutionary look at online conversions by focusing on the three aspects that effect online businesses the most: learning, engaging and reacting to e-commerce website visitors. The first step to increasing online conversions is learning about website visitors. Alex Bloom, President of Velaro, believes, “The best way to learn about your customer is to visualize their path through your website, study their habits, and then analyze those actions”. Livefluence’s revolutionary Progression Analytics, Customer Segmentation and Real-Time Monitoring provide Velaro’s customers with critical knowledge about their online customers and are the first steps to increasing online conversions. Progression Analytics is the only multi-step conversion tracking tool available today. Bloom goes on to say, “Today’s web analytics tools are great at showing you where people came from and what they’re buying. But they’re not showing you what happens in between. That’s the most exciting part of Livefluence’s Progression Analytics, you learn what your customers are seeing, where they are going, and most importantly, which paths lead to the most sales”.

Engaging the right visitor at the right time is the next step to converting more website visitors into customers. Livefluence delivers Live Chat, Click-to-Call, Co-browsing, and Survey Management to help create a live and interactive website for Velaro’s customers. These tools allow e-commerce businesses to engage online visitors in real-time and create a lasting connection with them at the most critical of times. As a veteran in the Live Help market for over eight years, Velaro understands the importance of connecting with the right online visitor at the right time.

The third step to optimizing online conversions is reacting to e-commerce shoppers by applying the knowledge of their activities to create the most relevant web experience possible. Livefluence’s content targeting is the first SaaS real-time personalization engine. It allows Velaro’s customers to dynamically change how their visitors move and what they see on the website in real-time. All of Livefluence’s tools are tightly integrated with each other; enabling Velaro’s clients to analyze the performance of all their dynamic content through sophisticated multi-variate and split A-B tests unlike anything else on the market. Livefluence gives e-commerce organizations the tools to sustain the strongest, most efficient and rewarding business possible.

“As a leader in e-commerce SaaS solutions, Velaro has helped thousands of companies worldwide improve their online conversion rates per year. Livefluence clearly and almost immediately contributes to the bottom-line of e-commerce business. We are extremely proud of Livefluence and are eager to share it,” says Bloom. For more information about Velaro’s elegant, smart, online conversion management solution, Livefluence and all its features, please plan to attend Velaro’s Live Webinar on June 17th (link to registration page). For more information about the Live Webinar or Velaro, please visit Velaro’s new website at http://www.velaro.com/?cid=204.

Velaro Expands Its Market Share Baltimore, MD (PRWEB) December 11, 2007 — Velaro Inc., a leading provider of online conversion solutions for increasing sales, announced it expanded its market share by adding over fifty-five (55) new customers in the 3rd fiscal quarter of 2007. Customers including American Bath Factory (www.americanbathfactory.com), Office Bundle (officebundle.com), Parts Pit Stop (partspitstop.com), Signs R Us (signsrus.com), SmartTelecom (smarttelecom.ca), SunCom (suncom.com), and The Shade Store (theshadestore.com) all recently selected Velaro as their live help vendor of choice.

The Shade Store is always looking to raise the bar when it comes to design and style, as well as of course online conversions,” said Greg Spatz, Managing Partner. “We pride ourselves on delivering the highest level of customer service possible and the Velaro Live Chat tool has enabled us to deliver that service on-demand. Velaro provided features we needed that other vendors simply did not have. They also provide outstanding service and support. We’ve already recognized a dramatic increase in customer conversions.”

Velaro has continued to make significant investments in its product technology. In 2007 Velaro introduced its latest live help platform and rolled out a number of key new features. As one of the original vendors in the Software-as-a-Service arena, Velaro has the flexibility and resources to deliver regular updates to its products throughout the year.

“Velaro is extremely proud of our achievements in 2007. We have been offering live help solutions for over eight years, and this year proved to be a tremendous growth period. This was due to a number of key feature implementations, like our new telephony integration, along with the release of our new version5.0 platform early in the year,” says Alex Bloom, President of Velaro. For more information about Velaro’s new features, please visit http://www.velaro.com/?cid=181.

About Velaro

Founded in 2000, Velaro, Inc. provides online conversion solutions that bring consumers and businesses closer together. Velaro offers a product that is highly comprehensive, with 99.98% uptime guaranteed, and is proven to increase sales and reduce customer support costs. This has made Velaro the solution of choice for leading companies in a variety of vertical industries. If you’d like more information, please contact Chad S. Ritchie at 800.9.VELARO x741. For a free trial of Velaro please visit http://www.velaro.com/

Baltimore, MD (Associated Press/PRWEB ) October 26, 2007 — Velaro Inc., a leading provider of live help and live chat software, announced today that it will be exhibiting at the Web 2.0 Conference. The Conference will feature a nationally recognized line-up of engaging speakers and panelists and over 800 attendees. This is the region’s major annual Web conference.

Event: Web 2.0 for Business

Location: Hyatt Regency, Reston, Virginia

Date: November 1, 2007

Velaro Inc., a leading provider of live help and live chat software, announced today the formal release of the Velaro Referral Partner Program. The program is aimed to provide an additional revenue stream for Velaro partners, while bridging the gap between E-commerce, web hosting companies, web design providers and the live help community.

“We are absolutely thrilled with Velaro’s live chat service. It’s such an easy-to-use, smart system! It’s a no-brainer for our members. We are looking forward to a wonderful and long relationship with Velaro.” Brian Ocheltree, PartnerPoint, http://www.partnerpoint.com.

For over eight years Velaro has provided live help and live chat support services directly to enterprise-class, medium-sized, and small businesses. Velaro’s President, Alex Bloom, envisions Velaro’s live help becoming an integral tool for other business-to-business providers.

“It’s as simple as cut and paste for our affiliates to install the service for their clients,” Mr. Bloom states, “As technology advances it’s becoming a seamless transition for E-commerce, web hosting companies, and web design firms to add live help and live chat support as part of their product line. Over the years we’ve worked with dozens of companies that wanted to offer their customers live chat. The Velaro Referral Partner Program is now an easy way for them to provide live chat services while increasing their revenue stream at the same time.”

With the launch of the Velaro Referral Partner Program, the company has recently rolled-out a new section of their website to assist organizations looking to become a partner. For more information visit: http://www.velaro.com/referral+partners+program.aspx?cid=159

About Velaro

Founded in 2000, Velaro, Inc. provides online conversion solutions that bring consumers and businesses closer together. Velaro offers a product that is highly comprehensive, with 99.98% uptime guaranteed, and is proven to increase sales and reduce customer support costs. This has made Velaro the solution of choice for leading companies in a variety of vertical industries. If you’d like more information, please contact Chad S. Ritchie at 800.9.VELARO x741. For a free trial of Velaro please visit http://www.velaro.com/

Velaro Inc., a leading provider of software-on-demand services announced today the expansion of its Academic Live Help Initiative. While the company has been providing technology support to higher education institutions since its inception, this move formally addresses the education community as a whole.

Velaro currently provides live help and web-based chat support for dozens of universities across the country, including UNC Chapel Hill, Indiana University, Duke University and the University of Wisconsin. Velaro’s live help tool assists these schools with providing online help to students, particularly in the areas of increasing enrollment, streamlining the admissions process and enabling live support for libraries and remote desktop support for technical departments.

“Velaro’s most attractive feature is reliability, with 99.98% uptime,” Charles Cobine, University of Pennsylvania, says. “Their product is well maintained with continuous updates to services and features. Their robust reporting is outstanding, which means we can immediately export large amounts of data into spreadsheets for review.”

Universities and colleges are increasingly looking toward technology to raise enrollment rates and reduce costs. Live help solutions are quickly becoming the standard for educational institutions utilizing the Internet to interact with students.

“We have seen a clear growth in Velaro live help deployment throughout the educational industry, even in the financial aid sector such as with loan consolidation programs etc.,” Alex Bloom, President of Velaro, stated. “Our academic customers continually leverage new technologies as they become available. Most recently, a number of universities have implemented a feature called ‘co-browsing’, which allows advisor and student to navigate together, helping the student fill out web forms for the online admissions process. We’ve had a lot of positive feedback and the consensus is both the staff and students think it’s great.”

With the launch of their new website, Velaro introduced a live help section specifically for academic organizations. It provides universities a place to find out how live help is being utilized inside their industry.

About Velaro

Founded in 2000, Velaro, Inc. provides online conversion solutions that bring consumers and businesses closer together. Velaro offers a product that is highly comprehensive, with 99.98% uptime guaranteed, and is proven to increase sales and reduce customer support costs. This has made Velaro the solution of choice for leading companies in a variety of vertical industries. If you’d like more information, please contact Chad S. Ritchie at 800.9.VELARO x741. For a free trial of Velaro please visit http://www.velaro.com/