BALTIMORE, December 8, 2009 — Velaro, Inc., developer of the multi award-winning live chat product, today announced LG Electronics’ customer service division in the United States has deployed Velaro’s “Click-to-Chat” service.  With the addition of Velaro’s Click-to-Chat capability, LG Electronics has gained a number of benefits; key among them is a new customer satisfaction channel. Velaro worked with LG Electronics to tailor a custom Click-to-Chat application.

“LG Electronics chose Velaro’s Live Chat because of its rich feature set, particularly the capability to work in multiple large call centers, providing high-end reporting so we can ensure the highest customer satisfaction experience, reliability and overall value,” said T.J. Chang, planning director, LG Electronics Customer Service in Huntsville, Ala.

The Click to Chat service has a 99.98% uptime percentage, the highest in the industry.  Velaro’s Click-to-Chat customizes to fit any brand and is scalable to meet changing needs. Velaro offers a host of web site optimization features including customer segmentation, content targeting, proactive chat, Click-to-Call, co-browsing capabilities, multiple language support, and most importantly, the experience to leverage that technology to rapidly increase customer satisfaction, while being set up to grow online sales and reduce overall support costs.

“It’s not just about the technology.  Click-to-Chat is about creating a better customer experience.  We’ve seen it time and again, when customers feel their needs are being addressed in real-time, they are more inclined to become loyal customers,” said Alex Bloom, president of Velaro. “We find that most customers come to a Web site with the intention to buy, yet all too often they either have questions that are not answered, or cannot find the information they are looking for, so they leave.  Velaro helps address this and works with companies to ensure they are maximizing their web site for customer satisfaction.”

Velaro has been helping business nurture customer satisfaction, grow sales online, and reduce support costs for the past decade.  As one of the original Click-to-Chat service providers, Velaro understands the challenges companies face when trying to grow a loyal customer base.  To find out more about Velaro, you can visit their website: http://www.velaro.com/?cid=251

About LG Electronics USA

LG Electronics USA, Inc., based in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics, Inc., a $45 billion global force and technology leader in consumer electronics, home appliances and mobile communications. In the United States, LG Electronics sells a range of stylish and innovative home entertainment products, mobile phones, home appliances and business solutions, all under LG’s “Life’s Good” marketing theme. LG Electronics’ U.S. customer service operations are headquartered in Huntsville, Ala.  For more information, please visit www.LGusa.com or www.LGservice.com.

About Velaro

Founded in 2000, Velaro is an established leader in Click-to-Chat conversions. Velaro has won independently rated click-to-chat awards in ‘05, ‘06, ‘08, and ‘09. With 99.98% uptime guaranteed, Velaro a solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MyFax, Experian, Herbalife, Toro, and Epicor. For more information about Velaro, please visit http://www.velaro.com/?cid=251

Visit the Aptela Integration page

Read Velaro’s Click to Call using Aptela knowledge base article

Read Velaro’s Official Press Release

BALTIMORE, MD December 1st, 2009 – Velaro Inc., an award-winning Click-to-Chat and Click-to-Call software solutions company, today announced integration between Velaro’s Click-to-Call Software as a Service (SaaS) and Aptela’s hosted phone service. This integration allows small and medium-sized businesses to take advantage of these very powerful communications tools collectively to proactively respond to customer inquiries.

“This partnership is an incredible value for Velaro customers.  By joining forces with the leading SMB hosted VoIP phone service provider, we are able to offer online businesses a streamlined resource that utilizes their existing telephony infrastructure,” said Alex Bloom, President of Velaro.  “Together we are assisting online merchants in realizing potential revenue from every web site visitor.”

Click-to-Call offers an alternative mode of communicating with online visitors.  Fully integrated with Aptela’s hosted phone service, Velaro’s Click-to-Call lets website visitors simply click a button on a company’s website and allow Velaro to immediately identify the properly skilled agent and connect the call.

“We are very excited about Velaro’s integration with our hosted phone service. Aptela is focused on providing our customers the most powerful small business communications solution available.  The integration of Aptela’s hosted phone service with Velaro’s Click-to-Chat application is a natural fit for any organization that conducts business online,” said Jackie Funk, Director of Marketing for Aptela. “It allows any business with a web presence to be readily available to its customers at all times – a perfect solution for both marketing and customer service.”

Velaro’s Click-to-Call comes with all the features of their live chat service and is integrated with all of Velaro’s work flow capabilities, such as auto routing, agent tiering and sales rules. Pre-call and post-call surveys are standard with the Click-to-Call service allowing companies to track the effectiveness of their agents.  As Click-to-Call is quickly becoming the standard for organizations that transact business online, Velaro is leading the way by partnering with key Business VoIP providers such as Aptela.

About Aptela

Aptela is a leading provider of enterprise-class hosted Voice over IP (VoIP) solutions for small- and medium-sized businesses (SMBs). Aptela’s Software as a Service (SaaS) business model provides SMBs with a reliable, secure and affordable telephony solution ― a valuable alternative to costly internal PBX systems. Aptela’s flexible applications are designed to be fully integrated into the workflow of today’s distributed and mobile workforce. Unlike traditional telephony that is tied to a physical location, Aptela’s features can be accessed ― anywhere, anytime ― through the Internet, traditional wire-line or cellular networks. Aptela was recently recognized as a 2009 Deloitte Technology Fast 500 company with a #78 ranking overall and a #15 ranking amongst telecommunications/network providers. The Fast 500 program ranks the country’s fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. For more information, visit www.aptela.com.

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat and click-to-call conversions. Velaro won independently rated live chat awards in ‘05, ‘06, ‘08, and ‘09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, and Epicor. For more information about Velaro’s products, visit http://www.velaro.com/aptela/?cid=261

Read Velaro’s Live Chat Schedule knowledge base article.

Velaro, the leading online click-to-chat and click-to-call software provider, was rated the #1 live chat service in an independent review by Top Ten Reviews. Velaro’s service, which directly increases a web site’s ability to convert browsers in to buyers, won the gold award for best live chat software provider.

Most notable in achieving the #1 spot are Velaro’s standout features, which include rich customization, comprehensive reporting, co-browsing with form fill, advanced marketing with sales rules, and extensive out of the box integration with popular e-commerce products like NetSuite, Sugar CRM, Email Center Pro, Aptela, and Twilio.  “We liked the great flexibility, customization and integration abilities offered by Velaro live chat services,” says Top Ten Reviews.  “Velaro takes the time to assess a client’s needs and provides exactly what they’re looking for: an increase in sales.  Implementing the software allows for customer interaction, and that means a direct opportunity to convert a browser to a buyer. Only about one percent of online shoppers make a purchase. Compare that with the fact that more than 20% of shoppers who chat will convert to a sale.  What’s more is that 25% of chatters end up buying more items during the transaction. Good business sense, right? If you need more proof, Velaro will give that to you, too.  They offer access to monthly reports outlining sales, tracking conversions and providing insight into customer behavior online (and these are provided in a multitude of formats for your convenience). ”

Curtis Blair, Vice President, Channel and Partner Alliances for DirectPointe, discusses his choice of Velaro “I led our team in a very thorough selection process with specific features and capabilities.  We evaluated the top chat providers and found ourselves most satisfied with Velaro’s offering.  Velaro provided the best overall sales experience, the most feature-rich demo, sufficient time to review the product, and customized training that matched the varying level of our team members.  I would recommend Velaro to any business that is looking to extend their reach to and share of the market they are targeting.”

Velaro President Alex Bloom commented on the review. “This review focuses on very important aspects for internet retailers.  We are pleased Top Ten Reviews underlines the necessity of not only leveraging a top click-to-chat service to increase online sales, but how critical it is to use one that seamlessly integrates with retailers existing applications.  We align ourselves with other best of breed product leaders to offer the best experience for retailers and their customers.  From CRM and Analytics integration out of the box, to customizable shopping cart integration to fit every online retailer, we provide the means to bring it all together for today’s E-commerce merchant.”

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat conversions. Velaro won independently rated live chat awards in ‘05, ‘06, ‘08, and ‘09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, Improvements Direct, Skillsoft, and Epicor. For more information about Velaro’s products, visit http://www.velaro.com/toptenreview

About DirectPointe

Direct Pointe, Inc. (DirectPointe) is a Utah-based Managed IT Service Provider offering a full suite of managed IT services to both businesses and now individuals. DirectPointe commenced operations in March of 2000 and has consistently grown its client base.  For more information, visit: http://directpointe.com/

About Top Ten Reviews

TopTenREVIEWS gives you the information you need to make a smart purchase. We make a recommendation for the best product in each category. Through our side-by-side comparison charts, news, articles, and videos we simplify the buying process for consumers.  For more information, visit: http://www.toptenreviews.com

Your Click-to-Chat buttons should always be placed tastefully and prominently on your web pages.  Live chat works best when it compliments the site and keeps customers focused on their visit.  The last thing you want is a customer coming to your site with every intention to buy and then getting distracted by poor navigation or hard-to-find chat buttons and leaving out of frustration.

2. Smart Proactive Chat Invites

Invite the right customers to chat at the right times.  You do not necessarily want to invite every customer, on every page to chat with your agents.  However, you most definitely want to offer chat to those people on your site who may be having trouble, or to those who qualify for promotions.  Remember, your live chat tool should not only allow you to interact with your customers, it should also give you a much deeper understanding of the people visiting your site.

3. Know Your Trouble Spots

Every site has trouble spots.  Pages where web site visitors seem to exit in mass numbers.  If you don’t know which pages are losing customers, you should.  Trouble spots on web sites can be the cause for over 50% of your web site abandonments.  Learn which pages are giving you the most grief, and make sure you have your chat buttons clearly visible.  Also, these are great pages to send out automatic invites after 30-45 seconds of idle time by your visitors.

4. Simplify, Simplify, Simplify

Your site has one purpose: to get visitors in the information they need as timely as possible.  That’s it.  Your web site is not there to showcase your ability to pick out pretty images, or to express your personal color palette.  Whether your audience is buying your product or retaining your services, your site should be a funnel to your key conversion points – be that a sale or a completed form.  Every path on your site should lead to that goal, and on every critical page live help should be ready and available to keep web site visitors on the path.

5. Greet Visitors Warmly

When a visitor clicks to chat make sure your agents receive them warmly.  Small things such as a smiley face can make a huge difference in a medium that lacks inflection.  Agents should always be pleasant, helpful and answer questions within 30 seconds of being asked, even if they are in multiple chats.  They are the public face of your organization online.  Take advantage of free training and best practices by your Click-to-Chat provider.

6. Integration

Your click-to-chat tool should not be a standalone application.  What good is another application that does not work with your infrastructure? You could have 100s of leads from live chat, but if they’re not integrating with your CRM solution, your email solution and your shopping cart solution; you’re losing time and money.  A good click-to-chat provider wills integration with all your important applications with minimal set up.  A great vendor will provide integration out-of-the-box with a single sign on capability.

7. Reports are Critical

Reports are the backbone to your web site and your click-to-chat.  They show you how well your agents are handling customers, how effectively chat is leading to sales, and give you the overall insight into what was once a black box of information.  Spend a few minutes each week reviewing your reports to ensure you are getting the most out of your live chat vendor.  The reports should be easy to read, export and easily integrate with your other online applications.

Baltimore, MD and Eugene, OR, 12th June 2009 – Velaro and Palo Alto Software announced today an integration between Velaro’s award-winning click-to-chat Software as a Service (Saas), and Palo Alto Software’s Email Center Pro, a Web 2.0 Software as a Service email management tool.

“This partnership helps bring incredible value to online businesses allowing them to streamline their vital sales and support information. Velaro and Palo Alto Software are both best-of-breed providers, in click-to-chat and email management respectively,” said Alex Bloom, President of Velaro. “We’ve seen other click-to-chat providers attempt to build their own email solution and it’s never pretty. Rather than go outside our area of expertise we choose to establish out of the box integrations with leading vendors who specialize in their field. With the Email Center Pro integration, customers are now able to seamlessly manage their email from within the Velaro Desktop Agent.”

“We teamed up with Velaro because we’ve seen over the years that having live operators on our website is a critical component to a great customer experience. Velaro fits seamlessly into Email Center Pro’s mission of exceptional customer service.” says Sabrina Parsons, CEO of Palo Alto Software.

Velaro and Palo Alto Software will be attending the Internet Retailer Conference & Exhibition in Boston, Massachusetts at the Boston Exhibition & Convention Center from the 15th to the 17th of June showcasing their integrated solution. You can visit them at booth #701.

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat conversions. Velaro won independently rated live chat awards in ‘05, ‘06, ‘08, and ‘09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG, Blue Cross Blue Shield, MarketStar, Experian, Herbalife, Toro, Improvements Direct, Skillsoft, and Epicor. For more information about Velaro’s products, visit http://www.velaro.com/

About Palo Alto Software, Inc.


Palo Alto Software, Inc. develops, publishes, and markets software products for use with personal computers. Business Plan Pro is the best selling business-planning software in the U.S. retail market, according to NPD Intelect. Palo Alto Software’s marketing-planning product is Marketing Plan Pro powered by Duct Tape Marketing. This combined product line offers “know-how” solutions that have made Palo Alto Software the market leader in its category.

Palo Alto Software was founded in 1988 and is a privately-owned corporation based in Eugene, Oregon. For more information about Palo Alto Software products, visit, www.paloalto.com

Velaro, the multi-award winning live help provider, today announced that the company will host a free live webinar, “Take Back Your Customers this Holiday Season ” on September 23.

As consumers pull back spending, holiday sales are expected to grow at the slowest rate since 2001. The hour-long webinar focuses on how E-commerce merchants need to interact with customers at critical conversion points. During the free webinar the e-commerce experts at Bluegrass Promotional Marketing will provide tips on increasing cross-sell and up-sell rates by enabling sales teams to push relevant, timely and personalized offers to the right customer at the right time.

“E-commerce companies are realizing that pushing one-way information through a static web site just doesn’t cut it in today’s Web 2.0 world. They’re losing customers to competitors who have live help tools in their arsenal,” Joshua Palmer of Bluegrass Promotional Marketing.


“Our webinar will show online retailers how to interact with customers at critical times in the sales process,” Alex Bloom, President of Velaro, continues, ” From initiating a chat session with idle customers, to enabling rules based coupon offers for high-value visitors at critical purchase points. Online retailers must have well thought out engagement processes to compete in today’s marketplace.”

Following are details on the free webinar:

Take Back Your Customers this Holiday Season

Date/Time: Tuesday, 23 September, 2008 / 2:00pm Eastern
Speakers: Alex Bloom, Velaro. Joshua Palmer, Bluegrass Promotional Marketing

Description: Do not lose another customer to a competitor who has implemented a live help solution. Consumers expect their online shopping experience to provide the same or better benefits as shopping in the store. If they have questions, retailers need to have the ability to chat with them immediately. If web site visitors need help with their shopping carts they will abandon at a higher rate unless the retailer enables such technologies as live chat, rules based content targeting and co-browsing.. This free webinar focuses on showing E-commerce merchants how to interact with their web site visitors in real-time.

To register, go to: http://www.velaro.com/webinar/?cid=238

About Bluegrass Promotional Marketing
Founded in 1995, Bluegrass Promotional Marketing is a full-service promotional marketing firm and a leader in the promotional products industry. Over the last decade we have grown from a start-up company to one with revenues in excess of $20 million.

Bluegrass’ corporate headquarters are located in Charlotte, North Carolina and supported by three strategically located branch offices in Denver, Houston, and Seattle. Additional market coverage includes: Chicago, Louisville, Nashville, New York, Raleigh, San Jose and St. Louis.

About Velaro
Velaro is the solution of choice for leading companies such as LG, T-Mobile, Toro, Improvements Direct, Skillsoft, American Bath Factory, Taylor Corporation, Experian, Epicor, and Livemercial. For more information about Velaro’s online conversion management solution, visit http://www.velaro.com/webinar/?cid=238

VELARO’S NEW LIVE CHAT FOR NETSUITE EXPANDS CRM FUNCTIONALITY FOR CUSTOMER SERVICE AND SUPPORT

Powered by the NetSuite Business Operating System (NS-BOS), Live Chat Integration with NetSuite Enables Real-Time Service and Support Processes

Velaro, Inc., a leading provider of live help for increasing sales, today announced the release of Live Chat for NetSuite. This new version of the company’s live chat software features tight integration with the NetSuite on-demand business management suite and takes full advantage of NetSuite’s powerful ability to present a 360-degree view of customer information by leveraging core functionality in CRM, ERP and Ecommerce. Live Chat for NetSuite provides key benefits to businesses including: real-time visibility to all customer data; accurate and error-free documentation of customer support notes; and elimination of transferring data from one application to another, thus saving time and money. For more information about Live Chat for NetSuite from Velaro, visit www.velaro.com/netsuite.

The integration of live chat and NetSuite was accomplished using the NetSuite Business Operating System (NS-BOS), a rich set of development and testing tools that enable ISVs to create new applications and whole vertical solutions using NetSuite’s core functionality across the complete business process lifecycle. By building on and extending the core of NetSuite, NS-BOS increases ISVs’ speed-to-market; developers can focus on their unique differentiation rather than spending time on core functionality that NetSuite already provides.

A wide range of sales and customer service and support processes benefit from Velaro’s Live Chat for NetSuite with real-time lead and case creation from chat sessions, as well as the automation of another significant customer touch point. For example, Live Chat for NetSuite allows customers to search for or create NetSuite leads and cases in real-time while being in a Velaro live chat session. Upon completion of the chat, each transcript is automatically attached and archived to the associated NetSuite records.

“Velaro’s live chat integration is another great example of the power of NS-BOS,” said Mini Peiris, Vice President of Product Marketing at NetSuite. “Thanks to the SuiteTalk Web Services layer of NS-BOS, Velaro has been able to incorporate a valuable customer touch point within NetSuite, making it easy for NetSuite users to tap into a sales and service channel that is growing in popularity.”

Live Chat for NetSuite Streamlines Sales Process for Mindjet
Mindjet, a valued customer to both Velaro and NetSuite, makes software to help people visualize and use information. The company’s flagship product, MindManager, is used globally by 85 of the Fortune 100 companies and more than 50 percent of the Global 2000. Mindjet’s products center around the idea that individuals and teams should be able to work smarter, think creatively, and save time every day. With Live Chat for NetSuite from Velaro, Mindjet no longer has to run both NetSuite and Velaro’s Desktop Application independently.

“Velaro’s NetSuite integration makes everyday tasks for my sales team easier than ever, allowing for an increase in lead conversion numbers,” said Kollin Hutchison, Director of Customer Support, Mindjet. “All critical customer information is now associated with the appropriate record within NetSuite and readily accessible by my entire staff.”

“Velaro’s new NetSuite integration eliminates unnecessary steps in sales and service processes,” said Alex Bloom, President of Velaro. “And instead of having customer information stored in separate disparate systems, or having online agents manually move critical information between systems, Velaro does it for them. Building the integration with NetSuite was facilitated by the flexibility and depth of the NS-BOS platform which allows Velaro to easily tap into the core NetSuite sales and service objects.”

About Velaro, Inc.
Velaro, Inc., founded in 2000, is a leader of online conversion management. Velaro’s unique Software as a Service solution converts website visitors into customers. Velaro’s product suite intelligently learns, engages and reacts to customers. This makes Velaro a choice solution for leading B2B and B2C companies. For more information please visit www.velaro.com

For more information about NetSuite Inc., please visit www.netsuite.com.

NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.