Author Archive

LG Electronics Revs Up Customer Service with Velaro ‘Click to Chat’ Service

Tuesday, December 8th, 2009

More Companies Turning to Click-to-Chat Technology for Customer Satisfaction
BALTIMORE, December 8, 2009 — Velaro, Inc., developer of the multi award-winning live chat product, today announced LG Electronics’ customer service division in the United States has deployed Velaro’s “Click-to-Chat” service.  With the addition of Velaro’s Click-to-Chat capability, LG Electronics has gained a number of [...]

Velaro 60 Second Setup: Click to Call using Aptela

Tuesday, December 1st, 2009

Check out Velaro’s latest 60 Second Setup Video on how to integrate your existing Aptela Hosted VoIP Phone service with Velaro’s Click-to-Call service.  We’re very excited about our new integration with Aptela, we are long time customers of their Hosted VoIP Phone service and we’re proud to be offering an integration point to other Aptela [...]

Velaro Announces Integration with Aptela

Tuesday, December 1st, 2009

Aptela and Velaro Join Forces to offer Aptela’s hosted phone service for Velaro’s Click-to-Call feature
BALTIMORE, MD December 1st, 2009 – Velaro Inc., an award-winning Click-to-Chat and Click-to-Call software solutions company, today announced integration between Velaro’s Click-to-Call Software as a Service (SaaS) and Aptela’s hosted phone service. This integration allows small and medium-sized businesses to take [...]

Velaro 60 Second Setup: Schedule Chat Times

Tuesday, December 1st, 2009

With Velaro’s new Schedule Chat Availability feature, you can schedule specific times for offering live chat on your website.  This can be done at the site or department level, check out our latest 60 Second Setup video to learn more about Velaro’s Live Chat Availability Schedule:

Read Velaro’s Live Chat Schedule knowledge base article.

Video Review – Velaro Rated #1 by TopTenREVIEWS

Tuesday, July 21st, 2009

Top Ten Reviews Rates Velaro #1 in Live Chat

Thursday, July 9th, 2009

Velaro dominates the top competitors in this year’s independent Click-to-Chat review
Velaro, the leading online click-to-chat and click-to-call software provider, was rated the #1 live chat service in an independent review by Top Ten Reviews. Velaro’s service, which directly increases a web site’s ability to convert browsers in to buyers, won the gold award for best [...]

7 Tips for Increased Click-to-Chat Lead Generation

Tuesday, June 23rd, 2009

1. Easy to find Click-to-Chat Buttons
Your Click-to-Chat buttons should always be placed tastefully and prominently on your web pages.  Live chat works best when it compliments the site and keeps customers focused on their visit.  The last thing you want is a customer coming to your site with every intention to buy and then getting [...]

Velaro and Palo Alto Software Announce Integrated Solution

Friday, June 12th, 2009

Click-to-Chat + Email Management = A Powerful Combination
Baltimore, MD and Eugene, OR, 12th June 2009 – Velaro and Palo Alto Software announced today an integration between Velaro’s award-winning click-to-chat Software as a Service (Saas), and Palo Alto Software’s Email Center Pro, a Web 2.0 Software as a Service email management tool.
“This partnership helps bring incredible [...]

Velaro Hosts Free Webinar for E-commerce Holiday Sales

Tuesday, September 9th, 2008

BALTIMORE, Maryland – September 9, 2008
Velaro, the multi-award winning live help provider, today announced that the company will host a free live webinar, “Take Back Your Customers this Holiday Season ” on September 23.
As consumers pull back spending, holiday sales are expected to grow at the slowest rate since 2001. The hour-long webinar focuses on [...]

Velaro’s New Live Chat for Netsuite Expands CRM Functionality

Tuesday, July 22nd, 2008

San Mateo, Calif. – July 22, 2008
VELARO’S NEW LIVE CHAT FOR NETSUITE EXPANDS CRM FUNCTIONALITY FOR CUSTOMER SERVICE AND SUPPORT
Powered by the NetSuite Business Operating System (NS-BOS), Live Chat Integration with NetSuite Enables Real-Time Service and Support Processes
Velaro, Inc., a leading provider of live help for increasing sales, today announced the release of Live Chat [...]