2008 February Velaro Newsletter
Last month Velaro opened up our new Progression Analytics™. We’d like to thank all the companies that contacted us to become beta testers. Expect to see more key features rolling out in the next few months.
New Feature: Agents See Only Survey Responses in Chat Header
Recently Velaro added a new option for agents. In the control panel if you go to “Setup > Visitor Filtering”, there is a new checkbox “Agents see only survey responses in chat”. Selecting this option will remove information from the agents view they may not need, leaving only the information from the pre-chat survey when the chat begins.
Industry Focus: Online Retailing Grew 19% in 2007, Live Chat Ups Conversions Tenfold
Growth drivers include:
1. More people are shopping online.
2. Online shoppers are using the Internet to do more of their shopping, including in non-traditional Ecommerce categories such as cosmetics, apparel, shoes and home furnishings.
3. Retailers are improving the online and multichannel shopping experience making it smoother and easier.
If you have any questions about Velaro’s Live Help tool, please contact us.
Best Practices: Setting Up Click-to-Call
Recently Velaro profiled our Click-to-Call capability. We received an overwhelming response to that article. As so many new and current customers are requesting click-to-call, we wrote up a knowledge base artcile to assist companies with the set-up process. Read more about Velaro’s Click-to-Call feature here.
