2008 April Velaro Newsletter
Spring is Here and Velaro is About to Unleash a Monster.
There are only a couple of weeks left before Velaro turns the industry upside down. Our developers have been locked up all winter working on a secret project so big, so cool, that we can’t risk letting them go home until summer. Sure they get grumpy, but every week or so we open the basement door, throw in a crate of Mountain Dew and a barrel of Hot Pockets and they’re right back to work. We’ll be making an official announcement soon with all the bells and whistles.
Happy Birthday!
Last month Velaro turned seven. Amazing isn’t it? Velaro is one of the most mature live help vendors in the market. The other kids in the live help sandbox aren’t even out of diapers yet while we’re handling millions of chat transactions every day. We’d like to thank all of our customers for helping us become the most successful privately held live help vendor in the industry.
Velaro Admin Guide Available for Download
It’s new, it’s pretty and it’s ready to go. The official Velaro Administration Guide is available for download. The guide covers every aspect of administering Velaro’s chat service. Topics include an in depth look at: Workflow Management, Security Roles, Account Management, Departments, Visitor Monitoring, Co-Browsing, Surveys, Click-to-Call, CRM Integration, Reporting and much much more. To download your copy, click here.
10 Tips for Employing Live Chat Profitably
At Improvement Direct, if chat is unavailable a customer who clicks on that button will get a message asking them to send an e-mail or to try again when chat is available. Chat agents typically are available from 6 a.m. to 6 p.m. daily, says Ryan Brewer, vice president of operations at Improvement Direct, which uses chat technology from Velaro.
By Don Davis – Read the full article at Internet Retailer
Customer Success
“Due to the customization possibilities of our product lines, our clients tend to have a lot of questions…the chatting function is a quick, hassle-free way for our customers to get answers by chatting directly with a customer service rep. Each day we get a good number of customers who use the chatting function and I am confident in saying that the Velaro software has impacted our sales positively by helping to simplify the ordering process.”
Aarin
Name Tag, Inc.
Marketing Manager
How do I add automated chat requests to my web pages?
Velaro’s real-time visitor monitoring script provides the additional capability to make automated chat requests to visitors. Automated requests are very powerful in that they do not require your agents to manually initiate a chat session with each visitor. In addition, once you have automated requests set up correctly they will only be displayed to visitors if an agent is online and available to take a request. You can also track how many of your automated requests actually turn in to chats.
