Integrations

Providing a compatible chat solution shouldn’t be complicated. Our open architecture allows you to integrate live chat with the most complex systems already existing in your organization as well as custom in-house software.

Data can be pushed directly from our servers to your email, CRM systems, knowledge-bases  ticketing systems, shopping carts and e-commerce platforms for easy sharing. Our interfaces use standard XML-based web services to provide complete platform independence.

Our open API can be accessed through standard SOAP and RESTful interfaces. Velaro leverages the built-in capabilities of your web browser and can communicate with any third-party system using standard internet protocols.

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Create leads, contacts and support cases, and save them to Salesforce directly from the live chat window. You can also archive chat transcripts, track IP addresses and search directly from the desktop agent for quick access to user information.

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Going global is easy with Google Translate. Agents can speak one language while website visitors speak another, and Velaro will translate each message appropriately in real-time. Use Google Analytics tomonitor chat interactions, website traffic and marketing effectiveness.

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Create forums for users to ask questions, submit ideas and post comments about products and services with Get Satisfaction. A search query determines if that question has already been answered; customers with new problems are instantly placed into a private chat session with a member of your support team.

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Agents can resolve customer issues faster by searching, creating and saving support cases and archiving transcripts to Zendesk directly from the desktop agent.

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Create leads, contacts and support cases, and save them to NetSuite directly from the live chat window. Archive chat transcripts, track visitor IP addresses and search directly form the desktop agent for continual, real-time access to customer information.

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Create leads, contacts and support cases, and save them to SugarCRM directly from the Velaro chat window. Archive chat transcripts, track visitor IP addresses and search directly from the desktop agent for continual, real-time access to customer information.

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Customizable with both commercial and in-house shopping cart applications, AspDotNetStorefront allows agents to chat with customers and pull CRM and customer shopping carts records together in one place. This integration is offered with an open API and custom application tabs.

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Search and create records directly from the desktop agent in real time with Microsoft Dynamics. This critical CRM tool connects you with website visitors to help establish meaningful personal relationships with every customer.

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Extend the Velaro desktop using simple, URL-based parameter setup to add new application tabs, display visitor information on custom web pages and pass website visitor information to the desktop. Our custom integration allows you to export chats directly into XML to be posted to an HTTP address.

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