Chat Features & Technology
Our live chat service is a completely hosted software-as-a-service; there’s no software to maintain, no updates to install and no plug-ins required. Our flexible solution allows you to access the agent interface from virtually any reliable internet connection and is compatible with all operating systems and browsers.
Our live chat software is contact-center ready; it’s designed to support a multiple-tiered environment to accommodate hundreds of agents and thousands of chats. Our open and agile API allows you to quickly customize any integration so live chat can work hand-in-hand with your other mission critical apps.
During the implementation process, we work with you to set up live chat goals. We provide comprehensive training through web-based meetings and offer in-person trainings upon request. We work with any administrators and developers on your end and provide ongoing access to our support and development teams to review live chat reports and offer suggestions for improvement.