velaro

» Corporate Friendly

Access to Velaro’s servers is easy even if your organization is working behind a corporate firewall or proxy. Velaro uses standard Internet protocols for all communications and has complete support for working within your corporate environment.

» Stability

Agents staff Velaro with a Windows 32-bit client application. The same download works on Windows 98 through Windows 2003. Velaro’s desktop application will reliably maintain a connection to our servers 24 hours a day. And unlike web-only solutions, the Velaro desktop discretely hides itself in your system tray when not in use, this way, your agents cannot accidentally close the window and become unavailable for support.

» Scalability

Velaro’s services are hosted in multiple redundant tier-1 facilities and because Velaro uses geographically dispersed back-up systems, your data is always safe. Velaro regularly boasts a 99.95% uptime on a month-to-month basis and offers unprecedented performance when compared to many of the “entry level” providers. Your organization may scale to 1,000 agents and unlimited visitors without any degradation.

» Role-Based Security

Velaro provides secure access to different portions of your organization based on each agent’s access level. Agents have the ability to embed private text within a chat that is only available to other agents, or just administrators. Non-administrative agents are prevented from viewing archived chats that they are not authorized to view.

» Block Harassment/IP Address

Velaro allows blocking of visitors originating from specified addresses that have become a nuisance or abusive. This bans them from receiving live customer support.