Live Chat Features.
LIVE HELP · SMB REPORTING
SMB Reporting
Velaro’s reporting service allows you to access Chat Archives, Time Zone reports and report searching. Velaro provides Call Center Reporting services as well.
» Time Zones
You can select your corporate time zone for displaying reports relative to your own location.
» Chat Archives
You can securely archive all live support sessions for later viewing.
» Searching
You can search chat archives by date range, agent name, IP address, or any specific text.