Live Chat.
LIVE HELP · LIVE CHAT
Live Chat
As the recognized leader in live help solutions, we provide the most mature and feature packed service available today. And because Velaro never uses Java or Applets, your customers won’t ever have to install special programs to chat with you. Velaro also understands the importance of a company’s brand identity, which is why we provide complete customization. Your chat window, surveys, etc. can all be configured to meet your personal specifications.
For Customer Support Agents
Velaro’s live chat service gives your customer support representatives all the tools they need to successfully assist your online visitors.
For Website Visitors
Unlike web-based live help solutions, Velaro’s live chat makes it easy for your visitors to receive the help they need, when they need it.
» Availability Status
Set your status to available or unavailable to accept or block new live customer support requests.
» Spell Checker
Check your spelling real-time as you support your visitor.
» Auto-Away/Return
Never miss a live customer support session. Automatically set your status to unavailable after you computer has been idle. Return to available when you move your mouse or press a key.
» Typing Notification
See when a visitor is typing in the chat window.
» Chat Transfer
Transfer a chat to a different agent.
» Agent to Agent Chat
View other agents who are online, and chat with them at any time.
» Push Page
Push web pages to a visitor. If the visitor has a pop-up blocker, the push page is also sent as a clickable link.
» Shadow Chat
Silently monitor other agents' chats. Add hidden text to a chat. This feature is useful to create notes in the chat log or to communicate with other agents supporting the same chat.
» Agent E-Mail Transcripts
Agents can E-mail transcripts during and after a chat.
» Join Chat
Proactively join any live customer support session in progress.
» Alert Notifications
Completely configure ring tones, sounds and visual alerts for new visitors and chats.
» Script Generation Wizard
Simply run our wizard and paste the resulting code into your website. With Velaro you don't have to learn anything about HTML or JavaScript.
» Online And Offline Buttons
Display live help on your pages at all times, or only when someone is available to chat. Display different text or a different image when support representatives are unavailable. Upload your custom buttons and use any image you desire.
» Control Your Live Help Option
Display text or image as your customer support link. Place your text or chat images several times on the page.
» E-Mail / E-Bay Compatible
Put your live help offer in e-mail messages and on your e-Bay pages.
» Visitor E-Mail Transcripts
Visitors can have their chat transcripts e-mailed to them.
» No Applets to Download
The chat window used by your visitors is pure HTML and JavaScript. No Java applets or custom applications are necessary.
» Unmatched Browser Compatibility
Velaro actively supports Internet Explorer, Mozilla, Netscape, Firefox, Opera and Safari. We constantly work to ensure that our service works with over 99.99% of the active browsers on PC and Mac platforms.
» Typing Notification
See when an agent is typing in the chat window.