Live Chat Features.
LIVE HELP · ENHANCED SECURITY
Enhanced Security
In today’s competitive and dynamic business environment, applications and Integrated Collaboration environments have become imperative for organizations that need to maintain their competitive advantage. Velaro’s Application Integration allows you to link all your different applications together.
» Everything is in SSL (Secure Socket Layer)
To ensure a high level of security when accessing Velaro Online, we support the use of 128-bit SSL encryption.
» Role-based Access to Services
Velaro provides secure access to different portions of your organization based on each agent’s access level.
» Turn off Chat
Live chat can be disabled for whatever reason you need.
» Turn off Email Transcripts
Velaro allows you deactivate the transcript e-mail function within live chat.
» Turn off File Send
Velaro allows you to prohibit agents from sending files through live chat.
» Turn off Archiving
For institutions that demand the utmost in privacy Velaro allows you to turn off archiving all together.
» Show Specific Types of Chats
Velaro allows you to dictate which agents can see which types of chats.
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» 3 minute set-up
» 80+ customizations
» Award-winning technology
ENTERPRISE CHAT
» 99.98% Up-time guaranteed
» Dedicated support is included
» Built for multi-agent companies