velaro

» Work Flow Leveling

Velaro determines the least busy operator and routes all incoming chats to the next available agent based on who received the last chat.

» Agent Availability

Agents may change their online status from available to unavailable. If you subscribe to Velaro’s departments, agents may make themselves available or unavailable to each individual department.

» Agent Based Filtering

If an individual agent is not interested in monitoring visitors in real-time, or viewing other agents that are chatting, Velaro’s server-based filters allow blocking of unwanted information for each agent.

» Simultaneous Chats

Organizations may independently determine the maximum number of simultaneous chat conversations each agent may support.

» Busy Agents

If all of your agents are currently busy supporting their maximum number of chats, standard routing will send new incoming chats to the organization’s "Not Here" contact form.