velaro

99.98% Uptime, All the Time.

Velaro’s Enterprise live chat guarantees a 99.98% uptime; allowing you to provide superior customer support via web-based chat without compromising reliability, security or quality. Not only do we guarantee a 99.98% uptime on all chats, but Velaro also guarantees our service will be available when you need it. At Velaro, our focus is our customers. We're here to make sure your needs are met. We will provide advanced notice whenever possible for maintenance and upgrades and dedicated technical support 24 hours a day, every day of the year. Velaro also offers a service license agreement for those customers that require one. To see a general overview of our agreements, you can download Velaro’s sample SLA PDF file.

Over 7 Years Experience.

Velaro has been setting the industry standard as a live help and live chat service provider to for over 7 years. We have proven success in the live help industry and have won numerous awards for our stat of the art technology and superior customer service.

Built for Multi-Agent Organizations.

Velaro understands the issues facing enterprise business; that is why we promise proven reliability and the most robust security standards to our enterprise customers. Large multi-agent organizations like Sprint, Toro, U.S. Airways, NASA Federal Credit Union, Herbalife, Pall, and Health.org have trusted us to provide them with the best live help available.

Enterprise Features

Velaro’s Enterprise Chat Package includes all of the following features. To receive a customized price quote, please contact us.

• Live Chat
• Visitor Monitoring
• Surveys
• Reporting
• Security
• Click-to-Call
• Co-browsing
• Analytics
• CRM Integration
• Advanced Routing
• Call Center Reporting
• Shared Premade Messages
• Web Conferencing
• Application Integration
• Enchanced Security