September 26, 2010
The Velaro Agent Desktop is designed to be customized to your needs. As such, you can quickly and easily sort visitors by any column header.
September 25, 2010
Where you place your live chat button has a significant impact on your web site conversions. As live chat is a real-time customer touch point on your site, the more visible the placement, the better the conversions. The rule of thumb is place your live chat button at the top of your pages.
December 15, 2009
With Velaro’s new Schedule Chat Availability feature, you can schedule specific times for offering live chat on your website. This can be done at the site or department level, check out our latest 60 Second Setup video to learn more about Velaro’s Live Chat Availability Schedule: