April 26, 2011
Among the myriad ways live help improves your ability to interact with your customer base, here are two very simple features that give you insights into your customer needs and how effectively you are serving them.
April 18, 2011
When it comes to your website, live chat gives you an important opportunity to communicate with your customers. Internet Retailer recently reported results from chain retailers indicating that online sales outpaced in-store sales growth in 2010. No surprise there, right? With growth in online sales (and growth in online competition), retailers are looking to live… Read More
April 4, 2011
A recent study reported by Website Magazine found that up to 40% of online shoppers engaging in live chat converted into a sale or became a lead. Website Magazine went on further to report that e-tailers with live chat implemented on their sites experience conversion rates up to 15 times higher. Though this data may… Read More
